Chrome Battery (“CB”) warrants only to the original purchaser that:
- This battery is free of defects in material and workmanship for 18 months or as indicated otherwise;
- Prior to installation or use, the state of charge of this battery has been maintained at a level equal to or greater than the minimum level considered necessary under industry standards for batteries to perform effectively upon their use or installation. If adjustment is necessary due to a defect in material or workmanship or state of charge below minimum industry standards prior to installation or use, and the battery is NOT MERELY DISCHARGED after installation or use, then upon return of the battery to Chrome Battery:
Within Twelve (12) months from the date of original purchase, batteries with a total warranty of 18 months will be replaced free of charge (except for taxes and shipping charges). After the free replacement period and for the remaining number of months of designated warranty period, the original purchaser may obtain a replacement battery of similar size upon payment of a prorated charge, based upon the then current published cost per month which is based on the then published list price of the battery multiplied by the number of full months elapsed since the date of original purchase, plus shipping charges.
Chrome Battery failure rates are among the lowest in the industry, and we have dedicated ourselves to supply only top quality batteries. Still, we do realize that, as rare as it is, you may have received a defective product. We sincerely apologize for the inconvenience. Please follow our simple process below, and we promise to make it right.
Chrome Battery is not responsible for any damage caused by the internal components of product.
Warranties do not apply to alkaline batteries, or any other non-re-chargeable batteries.
All returns must be accompanied with a Return Merchandise Authorization (RMA) number, authorized by our Customer Service, in order to be accepted. RMA numbers can be obtained at www.batteryreturns.com with the order number (located at the top right of invoice) and last name. Please include provided RMA# on the outside of the box so our returns department can easily refer back to your order.
If the incorrect battery is ordered or the battery is simply not needed any longer, the customer can return the battery for a refund within the first 60 days of the original puarchase date and the customer will be responsible for return shipping cost. A restocking fee of $5.00 will be deducted from the transaction amount. When a refund is issued, the refunded amount will be applied to the original source of payment within 2 business days.
If it has been 60 days after the original order date, the customer is responsible for return shipping cost of the battery for a replacement. Batteries will be replaced within the first 12 months of transaction if the battery tests badly after charging and load testing by our returns department. After 12 months, the warranty is pro-rated for the remaining 6 months. Replacement batteries are not warrantied. The warranty will become void if the customer opens the caps or sealed top of battery. If a battery is returned for a refund, it should not be damaged by the customer or look tampered with. We do not warrant damaged or abused batteries caused by overcharging or installation. We highly recommend proper packaging when shipping back batteries for warrantied replacements. If the battery is received back to us damaged, they will not be considered for replacement.
When sending a package back to us, it is highly recommended that you request delivery confirmation if you are shipping with USPS. Other major carriers, such as FedEx and UPS, will provide tracking numbers for your shipment. Chrome Battery will not be held responsible for lost or returned packages. All returns must be prepaid as we do not cover the cost of return shipping charges.
Replacement batteries will be shipped within 48 hours of receiving the testing results. If the item you are requesting replacement of is on back-order, you will be notified via email estimating when we anticipate shipping the replacement.
How do I get an RMA number? A: You need to visit our online returns website at www.batteryreturns.com
A: You will need to have your order number as well as the first name of who the order was shipped to.
What if your returns site does not recognize the info I am trying to input and will not pull up my order?
A: For our returns site to work correctly you need to enter the info exact, if you are having issues with obtaining an RMA number via our returns website you can always contact our customer service department and they will be more than happy to help you with your return. Their contact number is 317-564-4278 and they are in the office Mon-Friday 8:30-4:30pm EST.
Do we have to send our order back using your prepaid return label?
A: No you do not, everyone is more than welcome to ship their return back to us however they want, we just also offer $8.00 discounted return labels.
Do all of your products have an 18month warranty?
A: No, almost all do except our Alkaline Packs do not have a warranty.
How long does it take to process a return?
A: This all depends on a few things, how fast the customer returns the battery back to us, how long it takes to charge and then test and then to ship this out and back to them. Usually the average return takes about 5-8 days from start to finish.
What happens if my battery tests good?
A: Once a battery arrives back to us we will charge the battery. We will then test not just the voltage but also do a load test to determine voltage, CCA, and Capacity (Ah). If the battery is found to be good we will contact you and have the original battery shipped back to you. The buyer will be responsible for the shipping.
What happens if I am returning the battery and it gets damaged in shipping on the way back to you guys, will my return not happen?
A: It all just depends this situation almost never happens so this is something that is addressed on a case by case basis.
How many days does a person have to return their item back and receive a full refund?
A: If the order is returned within the first 60 days no additional chargers will occur.
Are the times when my return could be prorated?
A: Yes we do have the 18month warranty on all of our products, however after the first 12months the remaining 6months are prorated.
My local post office would not let me return this battery due to it being hazmat?
A: This should never be the case as these are sealed batteries and they can be shipped by ground and air. Please make sure to state that. If for some reason you are still having issues with the post office allowing this to be returned please contact us immediately.
I went to your returns website and got an RMA number etc, however I am going out of town and will not be able to return the battery for several days is there a time limit on when I have to use this prepaid return label?
A: No that is not the case there is no expiration with the prepaid USPS return label.
If the battery does not fit, who is responsible for paying for the return shipping?
Is their a restocking fee?
A: No, currently we do not have a restocking fee.
If I am returning this for a refund, how is it refunded?
A: Whatever card was used to purchase this will be the one that is refunded.
I ordered this via Amazon Prime, and it was shipped from their FBA center does that mean I need to return this back to them or do I do my return through you?
A: If you ordered via Amazon Prime you are going to need to return this back to Amazon and the FBA center.
You can find your order number in the email that you received after purchasing from our online store.