Chrome Battery Product Warranty
All returns must be accompanied with a Return Merchandise Authorization (RMA) number, authorized by our Customer Service, in order to be accepted. RMA numbers can be obtained at www.batteryreturns.com with the order number (located at the top right of invoice) and last name. Please include provided RMA# on the outside of the box so our returns department can easily refer back to your order.
If the incorrect battery is ordered or the battery is simply not needed any longer, the customer can return the battery for a refund within the first 60 days of the original puarchase date and the customer will be responsible for return shipping cost. A restocking fee of $5.00 will be deducted from the transaction amount. When a refund is issued, the refunded amount will be applied to the original source of payment within 2 business days.
If it has been 60 days after the original order date, the customer is responsible for return shipping cost of the battery for a replacement. Batteries will be replaced within the first 12 months of transaction if the battery tests badly after charging and load testing by our returns department. After 12 months, the warranty is pro-rated for the remaining 6 months. Replacement batteries are not warrantied. The warranty will become void if the customer opens the caps or sealed top of battery. If a battery is returned for a refund, it should not be damaged by the customer or look tampered with. We do not warrant damaged or abused batteries caused by overcharging or installation. We highly recommend proper packaging when shipping back batteries for warrantied replacements. If the battery is received back to us damaged, they will not be considered for replacement.
Chrome Battery (“CB”) warrants only to the original purchaser that:
1) This battery is free of defects in material and workmanship for 18 months or as indicated otherwise;
2) Prior to installation or use, the state of charge of this battery has been maintained at a level equal to or greater than the minimum level considered necessary under industry standards for batteries to perform effectively upon their use or installation. If adjustment is necessary due to a defect in material or workmanship or state of charge below minimum industry standards prior to installation or use, and the battery is NOT MERELY DISCHARGED after installation or use, then upon return of the battery to Chrome Battery:
Within Twelve (12) months from the date of original purchase, batteries with a total warranty of 18 months will be replaced free of charge (except for taxes and shipping charges). After the free replacement period and for the remaining number of months of designated warranty period, the original purchaser may obtain a replacement battery of similar size upon payment of a prorated charge, based upon the then current published cost per month which is based on the then published list price of the battery multiplied by the number of full months elapsed since the date of original purchase, plus shipping charges.
Chrome Battery failure rates are among the lowest in the industry, and we have dedicated ourselves to supply only top quality batteries. Still, we do realize that, as rare as it is, you may have received a defective product. We sincerely apologize for the inconvenience. Please follow our simple process below, and we promise to make it right.
When sending a package back to us, it is highly recommended that you request delivery confirmation if you are shipping with USPS. Other major carriers, such as FedEx and UPS, will provide tracking numbers for your shipment. Chrome Battery will not be held responsible for lost or returned packages. All returns must be prepaid as we do not cover the cost of return shipping charges.
Replacement batteries will be shipped within 48 hours of receiving the testing results. If the item you are requesting replacement of is on back-order, you will be notified via email estimating when we anticipate shipping the replacement.
Chrome Battery is not responsible for any damage caused by the internal components of product.
Warranties do not apply to alkaline batteries, or any other non-re-chargeable batteries.